Delivery by an FTD® Florist
We can deliver flowers, plants, and specialty gifts to almost 100% of the United States and Canada. We can also deliver flowers, worldwide, to more than 150 countries across the globe. To place an international order, or for more specific information on the 150 countries we serve, please visit our International Shop on our home page. Unfortunately we cannot guarantee delivery at a specific time of day. Substitution may be necessary to ensure your gift is delivered on the day you requested. Taxes are based on prevailing rates in the delivery area.

In most areas of the United States and Canada, orders placed as late as 2p.m. in the recipient's time zone can be delivered that day (earlier times may apply to some areas and at holidays). Saturday and Sunday deliveries are available in some areas for orders placed by 12 noon in the recipient's time zone.

Funeral arrangements require additional lead-time. If your sympathy or funeral order requires delivery at a specific time of day see below:

• Monday Morning Delivery - Order by Saturday at 12 noon in the recipient's time zone.
• Morning Delivery Tuesday through Saturday - Order by 3p.m. in the recipient's time zone on the day before.
• Afternoon Delivery Monday through Saturday - Orders must be placed with a 4 hour lead-time.
• Sunday Delivery is available in some areas - In those areas, orders placed before 12 noon in the recipient's time zone can be delivered on that same day. The availability of Sunday delivery will be determined during order checkout.

Exotic Flowers and Plants - Due to the limited availability of exotic flowers and plants, next day delivery is required. Delivery is available Monday through Saturday.

International Deliveries
Outside the United States and Canada, flower and plant orders placed by 2p.m. Eastern Time can be delivered the next business day. Floral arrangements delivered internationally may vary due to current exchange rates, or regional and seasonal availability. Prices may be subject to change for certain countries. You will be contacted if additional funds are required.

Delivery by FedEx®, DHL® or UPS®
At this time, flowers, plants, and specialty gifts delivered by FedEx®, DHL® or UPS® are only available for delivery in the United States. Next Day, Two Day, Standard Delivery (within 3 business days), or Saturday Delivery are available for most products. Perishable items may require Next Day or Two Day Delivery to avoid spoilage. Delivery to hospitals and remote areas may take an additional 3-5 days. Shipping costs vary based on the merchandise amount. A $12.99 surcharge applies to delivery to Alaska and Hawaii. Taxes are based on prevailing rates. Shipping address changes will result in a $10.00 charge and order cancellations will result in loss of delivery fee.

• All times above are 2p.m. Eastern Time.
• Deliveries can be made to the United States only.
• Sunday delivery is not available.
• Orders are automatically sent standard delivery unless otherwise specified.
• Orders being sent to Alaska and Hawaii are available for 2-Day delivery for an extra $12.99 U.S. Deliveries to remote areas may take an additional day. Ground and Next Day delivery are not available for Alaska and Hawaii.
• The delivery date will depend upon the shipping method available.

FedEx®, DHL® and UPS® Delivered

• Changes to address information after the order has been shipped will result in a $10.00 charge.
• We are unable to process orders for delivery to P.O. Boxes or APOs.
• The package delivery service may leave all packages if no one is home; a signature is not required.

Hospital deliveries: please try to make sure the recipient is still in the hospital before scheduling the delivery. [Please note: Gifts to recipients in hospitals may take an additional 1-2 days for the hospital to process and deliver.] Please provide a home address just in case patient has been released.

Florist Delivered
A $13.99 service charge is applied to all orders delivered by an FTD florist in the US & Canada.

Cancellations
To provide you with the best possible service, you can cancel your order at anytime prior to shipping. However, if your gift is en route or delivered, we will be unable to cancel the order. There is also a $10.00 Cancel Fee. There are no cancellations during peak holiday weeks.

When the Recipient Is Not Home

The florist may choose to leave the arrangement with a neighbor and attach a note to the recipient's door stating who accepted the arrangement on their behalf. The florist may also leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery. Another option is calling the recipient first to arrange a delivery time. If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery and be subject to a 10.00 surcharge for re-delivery.